The advice is sound; the client seems eager; and then… nothing happens! Too often, this is the experience that financial professionals encounter in their daily work. When good recommendations go unimplemented, clients’ well-being is compromised, opportunities are lost, and the
professional relationship grows strained. Advice that Sticks takes aim at the problem of financial non-adherence. Written by a neuropsychologist and financial change expert, this book examines the five main factors that determine whether a client will follow through with financial advice. Individual
client psychology plays a role in non-adherence; so, too, do sociocultural and environmental factors, general advice characteristics, and specific challenges pertaining to the emotionally loaded domain of money. Perhaps most surprising, however, is the extent to which advice-givers themselves can
foil implementation. A great deal of non-adherence is due to preventable mistakes made by financial professionals and their teams.The author integrates her extensive clinical and consulting experience with research findings from the fields of positive psychology, behavioural economics, neuroscience,
and medicine. What emerges is a thoughtful, funny, but above all practical guide for anyone who makes a living providing financial advice. It will become an indispensable handbook for people working with clients across the wealth spectrum.
The rapid advancement of technology has fuelled fast-paced change in business, creating a high-performance culture that requires leaders to be resilient, agile and results-focused. But the increased level of uncertainty and an ever-expanding workload often create stress, overwhelm, fear and
polarization, leading to disconnection. The world never stops, and when people get caught in the same trap they risk burning out. In Leading Through Uncertainty, leadership expert Jude Jennison explores the challenges leaders face as human beings in a technological world, the new habits and
behaviours they need to adopt to re-connect on a human to human basis, and the leadership qualities they need to lead through uncertainty. This is a call to return to the core of humanity to find the natural human characteristics of communication, connection, compassion and community, drawing on the
experience of working with a herd of horses to understand the impact of non-verbal communication on leadership.
‘Every now and then a book comes along that unlocks and changes the way you see the world in a way that means you want to share it with everyone you care about – this is such a book.’ – Helen Cornwell Lee‘Reading this book is like taking a happiness pill, and it’s
packed with practicality too. The LIPSTICK Principles is uplifting, inspiring and motivating – a book every woman who wants to reach her potential should read.’ – Helen Dibble‘This book is gold dust, inspiring, moving, real, genuine, and the whole tool kit for happiness in
one shot. It feels like your best friend is beside you lovingly guiding you through how to do life, and letting you know you can do this and you are not alone.’ – Wendy LoudonHave you ever wondered if there is a formula for being happy? Would you like to gain control of your life and
feel more confident? How can you set about achieving your goals? Amanda Brown’s quest to find answers to these questions has taken her across continents on a personal journey of study and practice as a successful life coach and speaker. Here she shares her knowledge, insights and success
stories to help you understand how to utilise your mind to make decisions, savour the moment, be happy and feel excited about the future. By applying the LIPSTICK principles, you will learn to live life from a place of love not fear and say, ‘I’m in.’Packed with simple exercises
and practical solutions, this life manual will free you to let go of worry and fear, live in the moment and love your life.
Shortlisted for the Judges’ Choice Award, The Business Book Awards 2017In a world of increasingly digitised interactions it’s more essential than ever for businesses to connect with their customers and staff on a human level. Trusted gives clear strategies to build and
maintain deep professional relationships, authentically. The revolutionary T-spot model explores the five essential areas that must be aligned to create professional trust - mindset, communication, interaction, behaviour and professional image - and reveals where the ‘credibility thief’
is damaging that trust and, ultimately, your profits. Beautifully designed with concepts illustrated visually throughout, Trusted is full of inspirational ideas, top tips and insights drawn from the authors’ work with world-class organisations. It shows leaders how to focus on the
skills that impact on the client experience and the company’s ability to deliver outstanding service, resulting in improved profits, employee retention, company growth and competitive advantage.