This is a practical guide for managers in Service Operations to help them to improve the performance of their operation by using the Active Operations Management (AOM) method, developed by the authors.AOM is a unique blend of the human and technical sides of performance improvement. On the one hand
it offers a practical guide to planning and managing workers time in order to optimize the delivery of targets for cost, quality and service. On the other hand it provides insight into human motivation and behaviour that are critical to delivering performance improvement changes that will last.This
is a practical ‘how to’ book rather than a theoretical tome, aimed at demystifying management theory, debunking unhelpful jargon and helping managers apply techniques directly to their own working environment.In a complex and rapidly changing world, the last thing managers need is
internal complexity in the way they manage the delivery of service to customers. Simplifying the management of operations is essential if organizations are to be agile enough to adapt, survive and thrive in the modern economy.
BRONZE RUNNER UP: Axiom Awards 2018 - Business Technology Category (1st edition)
Coding is one of the most in-demand skills in the job market. Whether you're an entrepreneur, a recent graduate or a professional, you can supercharge your career simply by grasping the fundamentals, and Confident Coding is here to help.
For entrepreneurs, being able to create your own website or app can grant you valuable freedom and revolutionize your business. For aspiring developers, this book will give you the building blocks to embark on your career path. For working professionals, coding skills can add a valuable edge to your
Whatever your professional profile, if you want to master the fundamentals of coding and kick start your career, Confident Coding is the book for you.
About the Confident series...
From coding and web design to data, digital content and cyber security, the Confident books are the perfect beginner's resource for enhancing your professional life, whatever your career path.
BRONZE RUNNER UP: Axiom Awards 2018 - Business Technology Category
If you want to master the fundamentals of coding and kick start your career, Confident Coding is the book for you. Everyone has a digital life, but too few truly understand how the software that dominates the world actually works.
On reading this book and honing your skills through practice, you will be able to code in each of these languages, build your own website, build your own app and have the confidence to supercharge your employability. Confident Coding provides you with the roadmap you need to enhance your
professional life through coding, with insightful and inspirational guidance, including real life success stories, on how to use your new skills.
The ability to code can give your CV the edge on the competition, give you greater autonomy and improve your work performance. If you are a self-employed entrepreneur, being able to create your own website or app can grant you valuable freedom and revolutionize your business.
If you are an aspiring developer, this book will give you the building blocks to embark on this career path. Online resources include coding exercises and activities where readers can practise and hone their new skills.