Shulph’s mission is to help professionals be the most knowledgeable versions of their professional selves by enabling them to read more books more frequently. Our service is specially designed to allow you to access your books through multiple entry points, including print and digital as best suits your momentary needs.
1.1 We are Shulph Limited, a company registered in England whose company registration number is 09583505 (also referred to in this agreement as “Shulph”, “we” or “us”).
Our registered office address is 40 Bloomsbury Way, Lower Ground Floor, London WC1A 2SE, United Kingdom.
Our registered VAT number is 304457520.
2.1. What these Terms cover.
These terms and conditions set out the basis on which you may browse and use the Shulph Website, the Shulph App and any aspect of the Shulph Service. They also set out the basis on which we provide the Shulph Service and the terms and conditions for our supply of Products to you, including Shulph Books, Print Books or Digital Books. We refer to these terms and conditions as the “Terms”.
2.2. Why you should read them.
Please read these Terms carefully before you begin using the Shulph Service and before you purchase any Products.
2.3. Personal data.
Any personal information that we collect from you as you browse and use the Shulph Service will be used in accordance with our privacy policy. To find out more about the data we collect from you and how we use it please read our privacy policy available here.
2.4. The Shulph App is currently available via the App Stores. By downloading, accessing and/or using the Shulph App you agree to be bound by these Terms in addition to any usage rules or terms of services which may apply between you and the applicable App Store from which you access the Shulph App, including without limitation the App Store Terms. You acknowledge and agree that the App Store Providers are not a party to these Terms (other than in the situation as set out in clause 18.3 section below) and that these Terms are concluded between you and us only.
2.5. We may revise these Terms from time to time, for example, where there are changes to relevant laws and regulations or when there are changes to our business practices. If you have a Shulph Account, we will give you reasonable advance notice by email of any changes before they take effect. If you are unhappy with any changes, you may cancel your Shulph Account in line with the provisions of clause 10.2 and in some circumstances, you may be entitled to a full or partial refund for the Products you have purchased.
2.6. For the purposes of these Terms, the capitalised expressions below have the following meanings:
When we use the words “writing” or “written” in these Terms, this includes emails.
3.1. How to contact us.
If you have any queries or concerns, or if you would like to make a complaint about the Shulph Service or our Products, you can contact us by:
3.2. How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order or in your Shulph Account.
4.1. UK only.
The Shulph Website, the Shulph App and the Shulph Service are intended for use in the United Kingdom only. We have the right to reject your registration or terminate your Shulph Account if you are not resident in the United Kingdom.
4.2. Age restrictions.
You must be at least 18 years old to use the Shulph Service. By using the Shulph Service, or registering for a Shulph Account, you confirm to us that you are aged 18 years or older.
4.3. Personal use only.
The Shulph Service is currently made available to you for your personal, non-commercial use, free of charge, although we do of course charge for Products that you purchase via the Shulph Service.
4.4. Shulph Website and Shulph App Licence.
Subject to your continued compliance with these Terms and any applicable App Store Terms, we hereby grant to you a non-exclusive, non-transferable, non-sublicensable, revocable, perpetual licence to access and use: (a) the Shulph Website; (b) the Shulph App; and (c) the Shulph Reading Platform on your Devices for your personal, non-commercial use.
4.5. Your obligations.
Except as expressly set out in these Terms or as permitted by any local law, you agree that you will:
4.6. You are responsible for obtaining (at your own cost) all necessary devices and telecommunications services required to access the Shulph Service. You are also responsible for ensuring that no person uses your Device to access the Shulph Service or your Shulph Account without your permission. We will be entitled to assume that anyone who accesses the Shulph Service or your Shulph Account using your Device has your permission to do so and you will be responsible for any charges, costs or liabilities that may be incurred by any such persons whilst using your Device.
5.1. Use of Digital Books.
Upon your download of any Digital Book via the Shulph Service and payment of any applicable fees (including applicable taxes), we grant you a non-exclusive, non-transferable right to access the Digital Book for the purpose of searching, viewing, retrieving and displaying on screen the Digital Book solely through the Shulph Reading Platform, solely on the maximum number of Authorised Devices as specified in clause 5.3 and solely for your personal, non-commercial use.
5.2. Licence Restrictions.
Except as permitted by law, you must not sell, rent, lease, distribute, make print or electronic copies of, broadcast or sublicense any part of any Digital Book via any means or otherwise assign any rights to any Digital Books or any portion of it to any third party. You must not remove or modify any proprietary notices or labels on any Digital Book. You must not attempt to bypass, modify, defeat or otherwise circumvent any digital rights management system or other content protection or features used as part of the Shulph Service.
5.3. Authorised Devices.
You can register up to 5 Authorised Devices on your Shulph Account at any one time. [You can swap out up to [1] Authorised Device once a month.] To swap out an Authorised Device, you need to deactivate the Authorised Device you no longer wish to access content on by logging into your Shulph Account on that specific Authorised Device. If this Authorised Device has been lost or stolen, so you don’t have it to hand, please contact us on the details in clause 3.1 so we can assist you with this. You must not attempt to download or transfer Digital Books to any unauthorised devices, or attempt to access the Shulph Reading Platform or any Digital Books via any media or device other than the Authorised Devices.
5.4. Device updates.
We frequently review device support, and as new devices and operating systems are introduced, we may stop supporting older versions. You are responsible for ensuring that your Device meets the latest minimum hardware, systems and software requirements. To continue to use the Shulph Service and access Digital Books you have purchased, you may need to update the software on your Device from time to time. We will inform you of updates by email or via the relevant App Store.
5.5. ‘Jailbroken’ Devices.
The Shulph Service may not be supported on a Device where limitations included within the operating system have been removed or tampered with (i.e. where a Device has been ‘jailbroken’).
5.6. Digital Books access.
You must be signed in to your Shulph Account on the Shulph App to access the Digital Books you have purchased. You will not be able to access Digital Books you have purchased if you cease to have a Shulph Account (for example, if you choose to delete your Shulph Account or if we disable, suspend or terminate your Shulph Account or access to the Shulph Service in accordance with clause 10 of these Terms).
6.1. Create and maintain an account.
If you would like to purchase Products from us, you must create and maintain a Shulph Account.
6.2. Provide true and accurate information.
When registering for a Shulph Account, you must provide us with true, accurate, and complete data about yourself and keep this information up to date, otherwise we might not be able to process your Orders.
6.3. Confirmation link.
When you submit your application to register for a Shulph Account, we may send you a confirmation link to the email address provided. If we do, you must click this link to confirm your email address and start buying Products.
6.4. Keep your login details to yourself.
Your Shulph Account is personal to you and so you must use a strong and secure password, keep your Shulph Account username and password confidential, and must not disclose it to any other person or entity.
6.5. Let us know about any unlawful access.
If you think that someone other than you has accessed your Shulph Account without your permission or if you lose your username or password, you must let us know immediately using the contact details in clause 3.1 above.
7.1. How to order.
You can make an order to purchase Products from us directly via your Shulph Account by providing us with all of the necessary information that we need to confirm your Order as set out in the Shulph Service.
7.2. How to pay for your purchase.
You can pay for your Order by using credit or debit cards and any other methods as indicated on the Shulph Service from time to time, and you may indicate your preferred payment method when you submit your Order to us. If we reimburse or refund you for any reason, we will reimburse you via the payment method you used to purchase the Products.
7.3. Payment gateways.
Depending on your payment method, you may be directed to a payment gateway e.g. (Stripe, PayPal), once this has been completed you’ll return to our App or the Site (as applicable), if you are paying using debit or credit cards you will remain on the Shulph App or Shulph Website where you will be invited to review the total amount payable for your Order before clicking [‘Pay Now/Order with obligation to pay’] to authorise the payment to be taken and to place your Order.
7.4. Authorised payment.
You confirm to us that the payment card/mechanism you use is yours or that you have been specifically authorised to use it to purchase your Order.
7.5. Pricing.
Unless otherwise stated, all Products displayed on the Shulph Service are priced in pounds sterling (£) inclusive of VAT. We take all reasonable care to ensure that the price of the product advised to you is correct. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the product’s correct price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If the product’s correct price at your Order date is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract for your Order, refund you any sums you have paid and require the return of any Products provided to you, but we may deduct or charge you for reasonable compensation for the net costs that we will incur as a result of you breaking the contract for your Order.
7.6. How we will accept your Order.
We can only accept your Order once we have received payment in full for the Products that you have ordered. Our acceptance of your Order will take place when we send you an Order Confirmation, at which point a contract will come into existence between you and us.
7.7. Order Confirmation.
The Order Confirmation will state your name, your Order number and the total price of the Products you have ordered.
7.8. If we cannot accept your Order.
If we are unable to accept your Order, we will inform you of this by email and will not charge you for the Products you have ordered. This might be because the Product(s) are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product, because we are unable to meet a delivery deadline you have specified or for other reasons beyond our reasonable control that prevent us from fulfilling your Order.
7.9. Inaccurate or incomplete information.
We may need to cancel your Order in the event that you did not provide us with accurate or complete information, including your personal information, or other Order information, or if you otherwise break our Terms. We will first contact you to try and obtain or correct the information in question or resolve the problem, however if we are unable to contact you after a number of attempts or otherwise unable to resolve the problem, we may cancel your Order and make a refund to you for any Products not provided.
7.10. Your Order number.
We will assign an Order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the Order number whenever you contact us about your Order.
7.11. We only sell to the UK.
Our website and apps are solely for the promotion of our products in the UK. Unfortunately, we do not deliver Print Books to addresses outside the UK.
8.1. Delivery costs.
The costs of delivery will be as displayed to you on the Shulph Service and as confirmed in your Order Confirmation.
8.2. When we will provide the Products.
8.3. We are not responsible for delays outside our control.
If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us using the details in clause 3.1 to end the contract for your Order and receive a refund for any Products you have paid for but not received.
8.4. If you are not at home when a Print Book is delivered.
When you have purchased a Print Book (either as part of a Shulph Book or independently), if no one is available at your address to take delivery and the Print Book cannot be posted through your letterbox, then we or the courier will contact you to enable you to rearrange delivery or collect the Print Book from a local depot.
8.5. If you do not re-arrange delivery.
If you do not collect the Print Book as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, then we or the courier will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract for your Order, but we may deduct or charge you for reasonable compensation for the net costs that we will incur as a result of you breaking the contract for your Order.
8.6. When you become responsible for Print Books.
Print Books will be your responsibility from the time we deliver them to the address you gave us or when you collect them from a local depot (as applicable).
9.1. Purchases of Print Books only.
If you cancel your Order for Print Books only, we will try to stop it before it is dispatched to you but please be aware that this may not always be possible. Where we are unable to stop your Print Books from being dispatched please return them to us when you receive them, at which point we will process your refund in accordance with these Terms. You will be responsible for paying for the cost of returning the Print Books. If you are a consumer, advice about your legal right to cancel is available from your local Citizens' Advice Bureau or Trading Standards office.
9.2. Your right to cancel an Order for Print Books expires 14 days from the day after the day you receive: the Print Books (if your order is for a single item); or the last Print Book (if your order is for multiple items).
9.3. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
9.4. To cancel an Order, please complete and submit the cancellation form on our website or let us know by email at orders@shulph.com. Alternatively you can complete the dispatch note that you will receive with the Print Book and return it to us along with the Print Book, or you can send us a document with the details in the model cancellation form at the end of these Terms. You may wish to keep a copy of your cancellation notification for your own records. If you have received the Print Book, please then promptly return them to us (if you have not done so already) not later than 14 days after the day on which you let us know that you wish to cancel the Order. The deadline is met if you send back the products before the period of 14 days has expired. Unless the Print Book is defective or not as described (in this case, see clause 13) you will be responsible for the direct cost of returning the Print Book to us. We will refund the price you paid for the Products in accordance with clause 9.5.
9.5. If you cancel your Order we will:
9.6. If we reimburse or refund you for any reason, we will reimburse you via the payment method you used to purchase the Product. If you used vouchers or redeem codes to pay for the Product we may refund you in vouchers or redeem codes, as applicable.
9.7. A Shulph Book may not be dismembered under any circumstance. If you change your mind about an Order (or any part of an Order), both the print and digital elements of the Shulph Book will be refunded from your account and a full refund of the price paid (excluding any shipping costs) will be issued to you. Please be aware that, in addition to you returning the Print Book, we also reserve the right to remove the digital book from your Shulph account.
10.1. Withdrawal of the Shulph Service.
We may permanently withdraw any aspect of the Shulph Service at any time, and in some circumstances, you may be entitled to a full or partial refund for the Products you have purchased.
10.2. If you delete your Shulph Account.
If you wish to delete your Shulph Account, you may do so by contacting us by email at office@shulph.com or by writing to us at the correspondence address at the top of this page. If you delete your account, you will no longer have digital access to any of the Shulph Books you have purchased and you will not receive a refund for any Products you have purchased.
10.3. If we suspend, disable or terminate your Shulph Account, access to the Shulph Service or Digital Books.
We may suspend, disable or terminate your Shulph Account, your access to the Shulph Service and/or Digital Books that you have ordered or purchased or terminate the account (or take any other similar reasonable action) without refunding or compensating you if:
10.4. Clauses 10.1 to 10.3 do not affect any accrued rights and liabilities of either you or us as at the time of deletion, suspension, disablement or termination or your Shulph Account or access to the Shulph Service/Digital Books.
11.1. Product availability.
The Products that are available to purchase through the Shulph Service are subject to change and may become unavailable at any time.
11.2. Children.
Some Products may not be suitable for children. You are responsible for deciding whether such Products are suitable for children before ordering.
11.3. Products may vary slightly from their pictures.
The images of the Products on the Shulph Service are for illustrative purposes only. Your Product may vary slightly from those images.
11.4. Product packaging may vary.
The packaging of Print Books may vary from that shown in images on the Shulph Service.
11.5. Digital Book availability.
Some Digital Books, such as interactive or highly formatted content may not be available to you on the Shulph Reading Platform.
12.1. Changes to the Shulph Service and Products
12.2. Changes to these Terms.
We may amend any of these Terms at our sole discretion by posting the revised Terms on the Shulph Service. You will be subject to the terms of the agreement in force at the time that you use the Shulph Service and, each time you order Products, the Terms in force at the date of the Order Confirmation shall apply.
12.3. Updates to Digital content.
We may update or require you to update Digital Books, provided that the Digital Book shall always match the description of it that we provided to you before you bought it.
13.1. We are under a legal duty to supply Products that are in conformity with these Terms. If the Products delivered to you are not as described, fit for purpose or of satisfactory quality at the time of delivery your legal rights include an entitlement to the following:
13.2. More information about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
13.3. Please contact us by email at orders@shulph.com or using the contact details in clause 3.1 to arrange a refund/exchange for faulty, misdescribed or unsatisfactory quality Products. Your right to cancel as set out in clause 12 does not affect your legal rights as a consumer.
14.1. The Shulph Service may contain content from and links to various websites. These Terms will not apply to your use of any website that you access via the Shulph Service. Your use of any such website may be subject to additional terms and conditions, which we suggest you read carefully before proceeding.
14.2. Third party websites are in no way approved, vetted, checked or endorsed by us or by the applicable App Store Provider and you agree that neither we nor any App Store Provider shall be responsible or in any way liable for the content, accuracy, compliance with relevant laws or accessibility of any information, data, advice or statements or for the quality of any products or services available on such websites. Links do not necessarily imply that we are or that the Shulph Service is affiliated to or associated with such third party websites. If you decide to visit any other website, you do so at your own risk.
15.1. All Intellectual Property Rights in and to the Shulph Service and any and all features, content, materials and information made available via the Shulph Service are owned by and shall remain owned by us, our Content Providers or our licensors at all times.
16.1. We will exercise all reasonable skill and care in providing the Shulph Service and Products to you. However, we are not able to guarantee the availability of the Shulph Service or the accuracy, completeness, currency or reliability of any features, content, materials or information on the Shulph Service that derives from third parties (including any of our, Content Providers, licensors or third party partners).
16.2. Except as expressly provided in these Terms and as required by law, the Shulph Service and all features, content, materials and information provided through them are provided on an "as is" basis without guarantee of any kind and any conditions, statements and warranties (including any warranty of reliability, completeness, accuracy or non-infringement) are excluded to the fullest amount permissible by law.
17.1. We (and not the applicable App Store Provider) are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
17.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
17.3. If a Digital Book we provide is defective and damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to follow correctly installation instructions or to have in place the minimum system requirements advised by us.
17.4. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17.5. You acknowledge and agree that the applicable App Store Provider has no obligation whatsoever to provide any maintenance and/or support services with respect to the Shulph Service. Any maintenance and/or support queries should be addressed to us using the contact details set out in clause 3.1. We will respond to customer support enquiries within three (3) working days, and within 24 hours to any concerns identified as critical by an App Store Provider.
17.6. We, and not the App Store Provider, shall be responsible to you for any failure of the Shulph Service to comply with any product warranties relating to the Shulph Service, whether expressed or implied by law, and which we are not permitted to exclude or disclaim because of applicable law. If the Shulph App fails to conform to any such warranty:
17.7. We, and not the applicable App Store Provider, will be solely responsible for addressing any claims that you or any third party may have with respect to the Shulph App, the Shulph Website or your possession or use of the Shulph App or the Shulph website including, but not limited to any:
18.1. Any failure or delay by us to enforce any of our rights under these Terms will not be taken as or deemed to be a waiver of that or any other right unless we acknowledge and agree to such a waiver in writing.
18.2. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or obligations under these Terms to another person if we agree in writing.
18.3. Other than as set out in clause 18.2, these Terms are not intended to be for the benefit of, and will not be exercisable by, any person who is not a party to these Terms. Notwithstanding the foregoing, you acknowledge and agree that the applicable App Store Provider (and each of its respective subsidiaries) is a third party beneficiary of these Terms and therefore may enforce its respective rights under these Terms against you.
18.4. If any clause or part of a clause of these Terms is or becomes invalid, illegal or unenforceable, the remainder of these Terms shall remain valid and enforceable.
18.5. These Terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.
18.6. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to submit the dispute to an online resolution to the European Commission Online Dispute Resolution platform (click here). If you are not satisfied with the outcome you can still bring legal proceedings.
This Privacy Notice was updated on 13 May 2018.