Management Stripped Bare from best-selling author Jo Owen is an essential everyday tool for managers based on 20 years of working at the sharp end.
Irreverent and incisive, it provides realistic advice on over 150 everyday management challenges such as bad meetings, boring presentations, difficult bosses, political intrigue, unreasonable goals and inadequate resources.
Short on theory and long on experience, Management Stripped Bare cuts through the usual hype and rhetoric to help you make sense of business and ensure your corporate survival.
This best-selling guide sets out the ground rules for preparing a CV by showing how to select which details go in and which stay out, how to lay out and present a CV and how to make a great first impression. It includes sample CVs for a wide variety of jobs: practical, creative, administrative,
sales and marketing, technical and management, with online template CVs and covering letters ready for you to download and customise. Readymade CVs also looks at specific 'tricky' situations such as getting your first job, returning to work after a career break, continuing in work as a mature
employee or after retirement. With the addition of action words and positive phrases to help you put together the perfect CV for any job or situation, this is a truly comprehensive and indispensable resource.
The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case
studies.Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become
Understanding the Professional Buyer is a practical guide for sales people, giving them insight into the behaviour and strategies of buyers, so that they are able to deal with them more successfully and regain power in the buyer-seller relationship.In recent years the balance of power between buyer
and seller has swung dramatically in favour of the buyer. Sellers are now faced with more professional, more knowledgeable and more powerful buyers - and the sales techniques used in previous years are no longer working. This book shows how to understand this new breed of buyer, in order to interact
with them on a more level playing field. Contents include developments in the industry; purchasing organizations; types of buyers; purchasing analysis; and crucially, buyer-seller relations.