Develop Your Assertiveness offers simple techniques that will help you become more aware of your strengths and weaknesses, so that you can learn how best to modify your behaviour in social and business interactions. Being more confident and learning how best to communicate with your colleagues will
enable you to create win-win situations, thus improving your career prospects and enhancing your social life. Packed with examples and exercises, this essential guide covers topics such as: the importance of choice of behaviour; tension control; self awareness and self-esteem; relationships; making
and refusing requests; dealing with problem people; tricky situations; assertiveness online. Exercises and activities in Develop your Assertiveness enable you to measure your progress and reach your goals.
Working With The Enemy is, quite simply, for people who have been feeling 'under attack' and want to do something about it, once and for all. Showing you how to turn around 'enemy' situations so that you can take control, it includes 10 essential survival strategies, descriptions of the 15 toughest
types of enemy and tips on how to transform your enemy situation.The reader will be able to recognize how exactly they came to find these 'enemies' to be 'really difficult', deal with them and nip future situations in the bud before they become 'difficult'.Working With The Enemy treats difficult
situations in a matter-of-fact way and the many case studies, tips, techniques and strategies will help you to unstick yourself when you've been feeling very stuck.