an icon showing a delivery van Shulph delivers to United Kingdom.
Book cover for Advances in Services Marketing and Management, a book by Teresa A. Swartz, David E. Bowen, Stephen W. Brown Book cover for Advances in Services Marketing and Management, a book by Teresa A. Swartz, David E. Bowen, Stephen W. Brown

Advances in Services Marketing and Management

1998 ᛫


Powered by RoundRead®
This book leverages Shulph’s RoundRead system - buy the book once and read it on both physical book and on up to 5 of your personal devices. With RoundRead, you’re 4 times more likely to read this book cover-to-cover and up to 3 times faster.
Buy Book + eBook £123.74
Add to Read List


Instant access to ebook. Print book delivers in 5 - 10 working days.

Summary


This interdisciplinary series focuses on new, fresh ideas in services marketing and management and is committed to encouraging scholars new to the area of services to pursue innovative and interdisciplinary services-related research. Also encouraged is work that crosses the boundaries between academic research and business practice. Leading scholars will delve into services issues such as service quality, internal marketing, service design, human resources in services, services operations, etc. Included are directions for future research and managerial implications. An added feature is a services in action section addressing in depth some aspect of a service organizations practice which is on the cutting edge. Leading service firms will share how they have innovatively applied services principles in business practice.