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Book cover for Advances in Services Marketing and Management, a book by Teresa A. Swartz, David A. Bowen, Stephen W. Brown Book cover for Advances in Services Marketing and Management, a book by Teresa A. Swartz, David A. Bowen, Stephen W. Brown

Advances in Services Marketing and Management

1995 ᛫


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Summary


This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.